At the beginning of June, 26 RONA and RÃ©no-DÃ©pÃ´t corporate stores in Quebec will be equipped with withdrawal lockers for retrieving online purchases
BOUCHERVILLE, QC, May 20, 2021 / CNW Telbec / – Lowe’s Canada, one of From Canada the main home improvement retailers operating or serving some 470 corporate and affiliated stores under different banners, are launching their new contactless collection locker service in certain RONA and RÃ©no-DÃ©pÃ´t corporate stores in Quebec. This initiative is part of Lowe’s From Canada continuous efforts to provide customers with an enhanced and seamless omnichannel shopping experience.
These new collection lockers will be installed near the entrances of select stores and will be equipped with Bluetooth technology, a touchscreen and user-friendly access instructions. Customers will be able to retrieve products they purchased online within seven days of purchase by scanning a barcode found in their order confirmation email.
“The new RONA and RÃ©no-DÃ©pÃ´t collection lockers are truly a win-win situation,” said Isabelle LalibertÃ©, Regional Vice-President, Stores at Lowe’s. Canada. âCustomers can get what they need conveniently, securely and simply. Meanwhile, our staff at RONA and RÃ©no-DÃ©pÃ´t stores have an even greater ability to focus on the in-store experience and on other key areas where their expertise is needed. We are really excited to bring innovative ideas like this to life in our network. “
âAs customers around the world have turned to online shopping over the past year, it has become increasingly important for us to provide them with a quick and easy way to collect their orders from their store. local, without having to queue at the customer service desk. â, explained Tony Cioffi, Senior Vice President, Stores at Lowe’s Canada. “Improving the way we do business and the way we serve Canadians is a constant priority at Lowe’s Canada, and time was running out in the context of the COVID-19 pandemic, with people seeking to have as little contact as possible. Our IT and operations teams did a phenomenal job bringing this project to life, working hand in hand to make this automated pickup solution available to our customers in a timely manner. “
A total of 104 Lowe’s, RONA and RÃ©no-DÃ©pÃ´t corporate stores will offer self-service pick-up by the end of spring 2021. Once the initial deployment phase is complete, Lowe’s Canada will integrate other corporate stores into the program and, in an effort to harmonize the customer experience across its network, will support RONA affiliate dealers who wish to install this solution in their stores.
Lowe’s Canada recruiting
In another effort to continually improve the shopping experience for customers, Lowe’s Canada is currently recruiting for positions at its Boucherville distribution center as well as for the roles of customer service, cashier, sales specialist, lumber yard and night crew in its RONA and RÃ©no-DÃ©pÃ´t corporate stores in Quebec. Those who wish to be part of the Lowe’s Canada family and helping Quebecers make their home improvement plans a reality can stop by their local store and ask to speak to a hiring manager or visit lowescanada.ca/careers to start their virtual recruitment process today.
About Lowe’s Canada
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNEÂ® 50 home improvement companies serving approximately 20 million customers per week United States and Canada. With a turnover for the fiscal year 2020 of $ 89.6 billion, Lowe’s and its related businesses operate or service over 2,200 home improvement and hardware stores and employ over 300,000 associates. Situated at Boucherville, Quebec, The Canadian company of Lowe, with its wholly owned subsidiary RONA inc., Operates or serves some 470 corporate and independent affiliated stores in a number of complementary formats under different banners, including Lowe’s, RONA, RÃ©no-DÃ©pÃ´t and Dick’s Lumber . In Canada, they have more than 26,000 associates, in addition to approximately 5,000 employees in the stores of independent affiliated merchants operating under the RONA banner. For more information visit lowescanada.ca.
SOURCE Lowe’s Canada
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