Nevada job seekers must validate their identities through ID.me


LAS VEGAS (KTNV) – As required by federal Continuing Assistance Act, the Nevada Department of Employment, Training, and Rehabilitation (DETR) has announced the final phase of initial identity verification with ID.me for permanent unemployment insurance (UI) filers. ID.me is a next-generation identity platform providing digital identity proof and verification, allowing legitimate applicants to access their benefits.

All applicants who have not validated their identity via ID.me will be required to do so. This security measure has already been implemented for declarants receiving unemployment assistance in the event of a pandemic (PUA) and new regular unemployment insurance recipients since May 2021.

CALENDAR: Nevada Department of Employment and Pandemic Unemployment Claims Processing

After July 22, continuing requesters will be redirected to ID.me to validate their identity, or they will be asked to authorize ID.me to share information about a previous identity verification.

“We look forward to implementing ID.me, to ensure that legitimate claimants continue to receive their benefits, while putting an end to allegations of impostors and fraud. Working for the safety of claimants and protecting taxpayer funds are two of the top priorities of our job security division, ”said Director Elisa Cafferata.

ID.me is an identification service provider that meets the strictest federal standards and is approved as a NIST 800-63-3 IAL2 / AAL2 compliant identification service provider by the Kantara Initiative. It is used by more than 26 states, the Department of Veterans Affairs, the Social Security Administration, the Department of the Treasury, and hundreds of retail and service organizations.

Most applicants can quickly and easily verify their identity online with ID.me self-service. This page on the DETR website contains more useful resources, as well as resources in languages ​​other than English.

For applicants who need further assistance, the following information is provided by DETR to assist applicants with the process, and you can click on this link connect to watch an ID.me video step by step:

  • Unemployment insurance claimants can verify their identity online through ID.me and should follow the instructions in an email message and / or a link provided through their claimant account. The automated process is available 24/7.
  • Those who cannot verify through the self-service option can verify their identity by speaking with an ID.me representative, also known as a trusted arbiter (instructions provided in the requestor portal). Wait times fluctuate for ID.me based on the volume of checks, certain times of the day, or shift changes. Requesters can now refresh their screen while waiting without losing their spot in the TR queue.
  • Online verification via computer or smartphone is encouraged for optimal processing. Applicants who do not have this technology or need assistance should contact the Unemployment Insurance Call Center for assistance: Northern UI Call Center (775) 684-0350; Southern UI Call Center (702) 486-0350; Rural and out-of-state areas: (888) 890-8211 8 a.m. to 8 p.m., Monday to Friday. Callers are encouraged to contact call centers mid-week, Wednesday through Friday after 10 a.m., as Mondays and Tuesdays are the busiest days for call centers.
  • Applicants under the age of 18 will have to be validated manually via the control of the payment of services (BPC) of the DETR. They will need to contact the UI claims center and have a weekly claim or certification filed on their behalf. These claims will be held while waiting to go through the BPC identity validation process for manual verification. Applicants do not need to take any further action until contacted by BPC.
  • Applicants whose name has changed or whose name is composed of a hyphen: If the name provided by an applicant differs from the one appearing on the identity documents, additional documents will be required for verification of the identity. Primary documents should indicate the current name of the applicant. Applicants who have changed their name can obtain additional information here.
  • Applicants who verified their identity prior to the last ID.me programming update should be able to log into their ID.me account through the UI portal; once there, they can authorize ID.me to share the information with DETR. Once the DETR verifies the identity, applicants will be returned here as verified and can file applications.

Reminders:

  • Requesters are reminded not to share personal data, or even seek assistance in filing a complaint with third parties, as this may put you at risk of social media phishing and identity theft. .
  • Applicants should be vigilant online. DETR is aware of scam websites, suspicious social media posts / offers, and phishing text messages. DETR will never contact applicants via social media or SMS.
  • Applicants should not interact with suspicious staff, send information via questionable email, and should only use secure websites when transacting online and providing personal information. DETR official websites.
  • The state encourages the reporting of fraud and abuse on the agency’s unemployment fraud home page under Quick links.
  • Claimants are encouraged to use the internet to file their unemployment claims as it is the fastest and most convenient way to file and reserve the phone lines for people who are unable or lack the resources. required to file online. Online filing during off-peak hours, such as early in the morning, at night, or on weekends, is also highly recommended. Claimants are also reminded that in order to continue receiving benefits, they must file a return every week.

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